Store Policy

TIDDYTABS.DE, strives to ensure that our customers receive only the highest quality service and merchandise.  However, we realize that you may wish to return an item to us.  Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return.  If so, please contact a TIDDYTABS.DE Customer Service Representative at +497153927704 for assistance and to obtain the required RMA number.

All Prices are Subject to Change Without Prior Notice

TIDDY TOOLS Germany Warranty

We are confident you will find TIDDY Tools to be a good value. We offer a 90 DAY warranty against breakage for all tools. (Excluding gluetabs) Tools and accessories not manufactured by TIDDY TOOLS are subject to the original manufacturer's warranty

Authorized Return Period
Please inspect your order immediately upon receipt. Tiddytabs.de will accept the return of many items within 14 days of the date of the original invoice.  Tiddytabs.de cannot accept returns after this authorized return period.

Shipping Disclaimer Notice
Tiddytabs.de makes every effort to ship orders within 24 hours of the time the order is placed. 

Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a tiddytabs.de Customer Service Representative for all approved returns.  Products returned without an RMA number will NOT be accepted.

Returned Merchandise Must Be in Original Condition
Tiddytabs.de will NOT accept Returns in other than ORIGINAL, UNUSED condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.

Damaged Merchandise
Tiddytabs.de is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner's manual.  Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Shipping Charges
Shipping charges are not refundable.  Credits for returned merchandise will not include the original shipping charges.  Customers are also responsible for paying the shipping charges to return the item(s) to tiddytabs.de

If your item was purchased within the last 14 days and meets the above criteria for an acceptable return, call tiddtabs.de at +497153927704 (Monday through Friday, 8:30 AM to 5:00 PM Central Standard Time) for a REQUIRED Return Material Authorization (RMA) number.  If possible, have your invoice available and reference your invoice number for faster service.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish).  Print the RMA # on all sides of the shipping carton.  Ship returned items back to tiddtabs.de at the address below by the most convenient means.  We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc.  Return shipping must be paid by the customer.

Enclose a copy of your invoice and write the RMA # on it.  Keep the original receipt for your records.  Your return must be received within 10 days from the date the RMA # is issued.

To assure that a credit is issued; all items must be returned in ORIGINAL UNUSED condition.  All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition.  Do not tape or deface manufacturer's original product cartons.

Ship approved returns to:

Tiddy Tools Germany,
ATTN: Returns Department
Plochingerstr. 61a
73779 Deizisau

Lost or Damaged Packages
Please inspect your order immediately upon receipt.  DO NOT sign for a damaged package without a full inspection of its contents.  All items damaged in shipment are insured.  If you receive a damaged item, please contact a tiddytabs.de Customer Service Representative at +497153927704. 
If you do not receive your order within 2 weeks please contact us; your order may be lost in transit.